Return and Refund Policy

Last Updated: September 11, 2023   

Thank you for shopping at Studio B Music. We take pride in providing you with quality products and exceptional customer service. To ensure transparency and clarity, please review our no returns policy below.

1. No Returns: We regret to inform you that, except for items damaged during shipping or proven to be defective upon receipt, we do not accept returns or exchanges.

2. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will require photographic evidence of the damage or defect for our records and may request you to return the item. Upon verification, we will replace the item or issue a refund.

3. Cancellation Policy: If you need to cancel an order, please do so within 24 hours of placing it. Once your order has been processed and shipped, cancellations will not be possible.

4. Refunds: Refunds for eligible returns will be processed within 7-10 business days after we receive the returned item.

5. Shipping Costs: Shipping costs for returning items are the responsibility of the customer, unless the return is due to an error on our part or the product being damaged/defective.

By completing a purchase from Studio B Music, you acknowledge and agree to abide by this no returns policy. We appreciate your understanding of our policy, which helps us maintain the affordability and quality of our products. If you have any questions or concerns, please contact our customer support team at music@studiobmusicnola.com.

Thank you for choosing Studio B Music. We look forward to serving you again in the future!